Himanshu Negi
Marked 1 year 3 months ago onto Measuring Online Reputation
Source: https://www.postearticle.com/marketing/assessing-measuring-online-reputation/
A brand's reputation depends on more than just online reviews. It also depends on offline KPIs like customer satisfaction surveys and referrals. Tracking these critical online management KPIs will help you build a solid reputation that is not easily shaken by negative online reviews or a front-page news story.
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