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Using laundry business management software to set standard operating procedures Commercial laundries are, in all likelihood, entirely familiar with the concept of establishing standard operating procedures. What is a laundry, after all, without clear-cut processes to guide their activity and operations? At a time when anything can (and will) go wrong, operating procedures dictate order and control in what would otherwise be a chaotic environment. Regardless of how rudimentary these processes are, they help operators ensure that laundry loads are successfully laundered and delivered on time – the crucial requirement for any businesses in the industry.