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The year 2022 will see tremendous changes in the business world, with digitalization being the most significant transformation. With the COVID-19 situation creating doubt, businesses have switched their endeavours to the internet in order to grab the customer base and enjoy the benefits. Banks and financial institutions have taken the most significant steps forward in their customer onboarding processes in comparison to other industries. As customers become more digital, businesses must find the right blend of security and user experience. Which approach should be used to properly comply with KYC/AML requirements while also providing a better user experience? One such option is Video KYC, which not only allows for real-time customer onboarding and authentication but also adapts to evolving regulatory requirements.