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The use of AI in customer interactions has evolved dynamically over time. Not too long ago, chatbots were pretty basic in the sense that they followed a set of predefined rules, and if a customer asked something outside that scope, they hit a dead end. Then came Conversational AI, which changed everything right from its inception.As Natural Language Processing (NLP) and Machine Learning (ML) technologies started to develop, Artificial Intelligence gradually began to understand intent, context, and even the emotions behind a query. The introduction of context-aware LLM responses made AI smarter, allowing it to handle complex conversations in real time. The most up to date versions can listen, speak, and see, responding through voice, video, and multimodal interactions. So in this article, let us explore how they have impacted businesses over time. Role of AI Chatbots in Business Growth AI Chatbots play a very important role in the growth of businesses in several ways such as: Automating Customer Service Operations The role of AI Chatbots in business goes beyond answering queries in the sense that they help with order tracking, account management, troubleshooting, and even handling refunds. This level of automation speeds up processes while improving accuracy.
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