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Unable to connect Onedrive - Live Support At first, you need to download and install the onedrive application on your computer. This asks you to login to the application with your Microsoft Account. A free Microsoft account offers you up to 5GB free space on cloud. When you can’t connect to onedrive, you have to check the following: Case 2: See if the internet is working. Make sure the antivirus programs are not blocking your application. Sync fails when you were signed out of onedrive, make sure it’s logged in. Onedrive app icon should display on the taskbar system tray. Enough space left on onedrive. You can check if the duplicate file name is an issue.